Q&A
1. Delivery & Technical Questions
Q: How will I receive my planner?
A: Since all of our products are instant digital downloads, you will receive a download link on the checkout confirmation page immediately after purchase. You will also receive an automated email with the download link so you can access your files at any time.
A: Since all of our products are instant digital downloads, you will receive a download link on the checkout confirmation page immediately after purchase. You will also receive an automated email with the download link so you can access your files at any time.
Q: Will anything be shipped to my house?
A: No, physical items will not be shipped. All Covenant Creations products are 100% digital PDF downloads, which means you can start using them instantly!
A: No, physical items will not be shipped. All Covenant Creations products are 100% digital PDF downloads, which means you can start using them instantly!
Q: What apps or devices do I need to use these digital planners?
A: Our PDF planners work beautifully on any tablet, smartphone, or computer. If you like to write digitally with a stylus or Apple Pencil, we recommend opening the PDF in popular note-taking apps like GoodNotes, Notability, or Xodo.
A: Our PDF planners work beautifully on any tablet, smartphone, or computer. If you like to write digitally with a stylus or Apple Pencil, we recommend opening the PDF in popular note-taking apps like GoodNotes, Notability, or Xodo.
2. Printing Questions
Q: Can I print these planners out at home?
A: Yes, absolutely! Our planners are designed to print beautifully on standard printer paper at home or at your local print shop.
A: Yes, absolutely! Our planners are designed to print beautifully on standard printer paper at home or at your local print shop.
Q: Can I print multiple copies of a page?
A: Yes! One of the best benefits of digital planners is that once you purchase the file, you can print your favorite prayer, budget, or daily planning pages as many times as you need for your personal use.
A: Yes! One of the best benefits of digital planners is that once you purchase the file, you can print your favorite prayer, budget, or daily planning pages as many times as you need for your personal use.
3. Refunds & Customer Support
Q: Do you offer refunds?
A: Because our products are digital downloads that are delivered instantly upon purchase, we generally cannot offer refunds or exchanges. However, your satisfaction and peace of mind are incredibly important to us. If you encounter any technical issues or have trouble downloading your files, please contact us and we will make it right!
A: Because our products are digital downloads that are delivered instantly upon purchase, we generally cannot offer refunds or exchanges. However, your satisfaction and peace of mind are incredibly important to us. If you encounter any technical issues or have trouble downloading your files, please contact us and we will make it right!
Q: How can I contact you if I need help?
A: We are here to support you! You can reach us anytime through our store's Contact page or by emailing us directly at covenantcreationssupport@gmail.com . We do our best to respond to all faith family members within 24 to 48 hours.
A: We are here to support you! You can reach us anytime through our store's Contact page or by emailing us directly at covenantcreationssupport@